Refund policy
Return & Exchange Policy
14-Day Quality Guarantee - Try Before You Commit
At Nash & Vault, we want you to feel confident in your purchase. We understand that finding the perfect wig requires trying it on at home.
Returns Accepted Within 14 Days If:
- The wig is in unworn, resellable condition
- Original packaging, tags, and protective cap are intact
- The wig has not been cut, styled, colored, or altered in any way
- The lace has not been cut or customized
- The wig shows no signs of wear (stretching, odor, makeup, etc.)
You May Try On Your Wig To:
- Check the fit and comfort
- Assess the color and style
- Ensure it meets your expectations
Non-Returnable Items:
- Wigs that have been worn outside the home
- Wigs that have been cut, styled, or altered
- Wigs with removed or damaged tags
- Wigs showing any signs of use or wear
- Customized or special-order items
Defective or Damaged Items: If your wig arrives defective or damaged, contact us within 48 hours of delivery with photos. We will provide a full refund or replacement at no cost to you.
Return Process:
- Contact us at [your email] within 14 days of delivery
- Provide your order number and reason for return
- Wait for return authorization before shipping back
- Customer is responsible for return shipping costs (unless item is defective)
Refunds: Once we receive and inspect your return, refunds will be processed within 5-7 business days to your original payment method.
Exchanges: We're happy to exchange your wig for a different style, color, or size if available. Contact us to arrange an exchange.